At Guardena Ltd (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, whether through our website, in correspondence, or via any other form of communication.
We comply with all relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please take a moment to read this policy carefully, as it explains what personal data we collect, how we use it, your rights, and how we protect your information.
The data controller responsible for your personal information is:
Guardena Ltd
Unit 20, Precision Two Industrial Estate, Bingham Road,
Sittingbourne, England, ME10 3TR
Email: sales@guardena.uk
We may collect and process the following types of personal data:
– Personal Identification Information: Name, email address, postal address, telephone number.
– Transaction Information: Records of products or services you purchase from us.
– Communication Records: Emails, messages, and any other form of correspondence you send to us.
– Website Data: Information about your visits to and interactions with our website, including cookies, IP address, browser type, and referring URLs.
We use your personal information for the following purposes:
– To Fulfil Orders: Processing and delivering products or services that you request.
– Customer Service: Responding to queries, complaints, or support requests.
– Marketing Communications: With your consent, we may send you information about products, offers, and promotions. You can unsubscribe at any time.
– Legal Obligations: Complying with applicable laws, regulations, and contractual requirements.
– Improvement of Services: Analysing data to improve our services, products, and customer experience.
We rely on the following legal bases for processing your personal data under the UK GDPR:
– Contractual Obligations: We process your personal data to fulfil contracts we have with you.
– Legitimate Interests: For business purposes such as fraud prevention, service improvement, or direct marketing (where not overridden by your rights).
– Consent: Where you have provided explicit consent (e.g. for marketing communications).
– Legal Compliance: To comply with any legal obligations we may have.
We store your personal data securely in both electronic and physical formats. We implement appropriate security measures to protect your data from unauthorized access, loss, or disclosure.
We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer required, it will be securely deleted or anonymised.
We do not sell, trade, or otherwise transfer your personal data to third parties without your explicit consent, except in the following cases:
– Service Providers: We may share your information with trusted service providers who help us operate our business (e.g. delivery services, payment processors). These parties are bound by data protection agreements.
– Legal Requirements: If required to comply with a legal obligation or protect the rights of Guardena Ltd, our customers, or others.
Under the UK GDPR, you have the following rights regarding your personal data:
– Right to Access: You have the right to request copies of your personal data.
– Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
– Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
– Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
– Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
– Right to Data Portability: You have the right to request that we transfer your data to another organisation or to you, under certain conditions.
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us at sales@guardena.uk.
We use cookies and similar tracking technologies to enhance your experience on our website. For more details about how we use cookies, please refer to our Cookie Policy.
Our website may contain links to third-party websites. If you click on these links, please be aware that these websites are not operated by us. We are not responsible for their content or their privacy practices.
In certain circumstances, your data may be transferred outside of the UK to countries that may not have the same data protection laws. In such cases, we will ensure that the transfer complies with applicable data protection laws and that appropriate safeguards are in place.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and we encourage you to review it regularly.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
Guardena Ltd – Unit 20, Precision Two Industrial Estate, Bingham Road, Sittingbourne, England, ME10 3TR
Email: sales@guardena.uk
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